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FQA
General
- 01Yes Same-day delivery is available Monday-Saturday on select arrangements with a 3:00 PM cut-off. Local Delivery San Ramon · Dublin · Pleasanton Alamo · Blackhawk · Danville · Diablo Tassajara · Livermore Delivery Windows Morning 11 AM – 2 PM Afternoon 3 PM – 6 PM Note Late requests may be possible — please message us to confirm.
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- 03Yes We deliver in San Ramon and surrounding areas. Please enter your address at checkout to confirm availability. Local Delivery San Ramon · Dublin · Pleasanton Alamo · Blackhawk · Danville · Diablo Tassajara · Livermore Note Requests outside these areas may be possible — please message us to confirm.
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- 05Yes Substitutions may occur if needed. Possible Variations Flowers . balloons . plush items . or accessories may vary. Substitutions may occur due to seasonal or supply changes. Items of similar style and value will be thoughtfully selected. Note Substitutions are made carefully to present the style and value of your order. For any key design elements, feel free to leave a note at checkout
- 06Yes If the recipient is not available, your order will be left at a safe location at the delivery address. Drop-off Point House : front door or the porch. Apartment: front door or leasing office. School & Office: front desk. Event: lobby or venue reception. Any with font service area: front desk or reception Hospital: patient floor reception desk. Gated community: a one-time access code must be provided in advance. Without it, delivery may be unsuccessful and a $25 redelivery fee will apply) Important Note Once a photo is taken showing the order in good condition and placed in a safe location, the delivery is considered fulfilled. Replacements will not be provided for damage caused by the order not being brought inside promptly, damaged by weather, theft, or other circumstances. If arrangement cannot be left, it will be returned. To redeliver, a $25 redelivery fee will apply.
- 07Yes All floral arrangements and products are final sale once made or delivered. Quality Concerns Please notify us within 24 hours of delivery with a photo and description of the issue. Requests received after 24 hours may not be eligible for review or refund. Each case will be reviewed and handled with care.
- 08Yes Refund may be made under certain conditions. Steps of Refund 1. Please notify us via yes@pinkmaroon.com within 24 hours of delivery with a photo and description of the issue. 2. Each case will be reviewed and handled with care and we'll respond within 48 hours. Note Requests received after 24 hours may not be eligible for review or refund. All refund will be be issued as store credit or refund that back to the original payment method, depending on the circumstances.
- 09We're an online flower shop Orders can be placed 24/7. Deliveries are available during our regular hours. We can be reach by email: yes@pinkmaroon.com or message. Personal Florist Experience At PinkMaroon, every arrangement is made fresh- one at a time - with full attention, care and artistry devoted to your order. Our focus is solely on creating something beautiful for you. Shop with confidence - PinkMaroon is a trusted online florist ensuring a seamless and worry-free experience every time.
Complimentary Delivery
Complimentary Delivery
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